Frequently asked questions about the RCSC Credit Card Processing Program offered through Global Payments Inc.

Q. What is Retail Council Services Corp.?
A. Retail Council Services Corp. (RCSC) administers credit card processing services for all types of businesses. We specialize in the administration of credit card processing programs to members of trade associations across the United States.

With an annual transaction volume that now approaches $400 million, we are a major force in the processing market. RCSC is a wholly owned subsidiary of the Retail Council of New York State and is located in Albany, N.Y.

Q. How long has RCSC been administering a credit card processing program?
A. Your credit card processing will be in excellent hands. RCSC and its parent company have been administering credit card processing programs for more than 20 years. We develop lasting relationships with our customers and take pride in providing the best in service.

Q. What is Global Payments and what role do they play in my credit card processing?
A. Global Payments is one of the world’s largest transaction processors. RCSC has negotiated favorable rates/fees with Global Payments to provide processing services for our customers. Your contract (called the Merchant Agreement) for these services is with Global Payments.

Although Global Payments processes the credit card transactions, RCSC actively monitors your account to ensure that you are getting the deal you were promised and looks for other ways to help you save on your processing costs†.

In addition to this service, RCSC employs processing experts who can assist you no matter what the question or problem. There are no automated telephone systems here – you’ll speak with a real person who will quickly get you the assistance you need. This type of service is unparalleled in the credit card processing industry.

Q. How much will I pay for credit card processing services?
A. There are many variables that determine what you ultimately pay for credit card processing, which is why we provide customized proposals for service. As a starting point, your discount rate is based upon your average monthly transaction amount. (The discount rate is a percentage of each transaction on which you pay for processing services).

In addition to the discount rate, there are a variety of fees charged by banks and processors for credit card service. RCSC customers get many of these fees waived.

To qualify for the lowest rate possible, keep in mind that you must authorize 100% of credit/debit card sales on our terminal system. You must also perform a terminal summary (batch out) each day.

Q. When will my sales be credited to my checking account?
A. Sales are credited directly to your checking account via ACH (Automated Clearing House) after approximately two days.

Q. When are processing fees taken from my checking account? Will I receive a statement about account activity?
A. Processing fees and a modest service charge are automatically deducted from your checking account at the end of each month. A statement reflecting account activity will be sent to you by the middle of the following month from Global Payments.

Q. Will I need to change banks to process with Global Payments through RCSC?
A. Absolutely not. We’ll use the bank of your choice to deposit your sales.

Q. You mentioned a contract earlier. Can I leave this program at any time without penalty?
A. Unlike most other processors, you can leave RCSC’s program with Global Payments at any time without an early termination penalty.

No matter who provides your credit card processing services, you will be asked to sign a contract, commonly referred to as a Merchant Agreement. The Merchant Agreement outlines the fees for service and the rights and responsibilities of both you and Global Payments Inc.

If you have further questions about the RCSC Credit Card Processing Program, simply call us at (800) 442-3589. We’ll be happy to assist you.

† RCSC will report detected errors or unknown charges to you but makes no warranty or representation that all unknown charges will be detected.